E-mail notifications
qc.ebu.io can e-mail you when a QC Item changes status and about related discussions. Notifications are off until you switch them on in the Notifications page of your Account (members of the QC group have them on by default). If you start watching an Item while they are off, you are asked whether you want to turn them on. See Your account for what each setting does.
Workflow managers are always e-mailed when a QC Item reaches Publication ready, whatever statuses they selected (the main notifications switch still applies), and about new Organisation representation requests. The As Workflow Manager section of the Notifications page shows both as ticked and greyed out; for everyone else they are unticked and greyed out.
What the e-mail says
The subject names the Item (ID and name) and the main change, for example 0183F ADM Object Count: drafting -> tech review, 0183F ADM Object Count: v15 edited (range, description) or 0183F ADM Object Count: status and 3 fields changed. The e-mail itself leads with the changes:
- the Item name and a link to it, the version number, who saved it and when (UTC);
- the editor's Summary note, if there is one;
- the status, either "X -> Y" or "Y (unchanged)", and for Items in a review state the end of the review period;
- the list of changes, each as "field: old -> new". Long texts are shortened to the part where they differ. At most 10 changes are listed; for the rest, the e-mail says how many more there are and links to the Item, where the Versions box compares any two versions;
- "No content changes." when only the status or the summary note changed.
Editor-only fields (such as the editor remarks and the Lead Editor) are never listed. Who saved a version is shown the same way as in the Versions box of the Item.
Discussion e-mails (new discussion, new post, closed, deleted) carry the discussion title in the subject and in the text.
Discussions
On the Notifications page you choose which discussions you are e-mailed about (a new discussion, a new post, a closed or a deleted one): None; Only discussions I take part in (you posted in it, or it is assigned to you, on any QC Item); Also all discussions on QC Items I watch (the default); or All discussions on all QC Items. As Lead Editor of an Item you are also e-mailed per the As Lead Editor settings, whatever you choose. You are not e-mailed about your own actions. Editor discussions only reach members of an editor group.
If your notifications are switched off when you open a discussion or reply to one, a notice in the discussion window tells you that you will not hear about replies, and offers to turn notifications on or open your settings.
Digest
By default your notifications are bundled: you get one e-mail, grouped by Item, once the oldest waiting notification is 15 minutes old (choose 5, 15, 30 or 60 minutes, or switch the digest off, on the Notifications page).
The subject lists the Items, for example Digest: 3 items changed (0183F, 0187F, 0192F); with more than three Items it names the first two and counts the rest. For each Item the digest shows the net change of all its new versions since the last e-mail: the first and last version number and how many versions there were, the status from the first to the last, which fields changed, the editors' summary notes, and a link to the Item for comparing versions. Intermediate steps are not listed; open the Item to see them. Discussion events are listed as one line each.
Watching Items
Any logged-in user can use the Start watching and Stop watching buttons on a QC Item to add or remove the Item from their list of watched Items. Watching applies to the whole Item, whichever version you are looking at. You are only e-mailed about versions you are allowed to see: QC Editors hear about every status, everyone else only about Published and Withdrawn versions. In the Notifications page the options only QC Editors can use are greyed out and marked with an asterisk. For the Items on that list you are e-mailed about the statuses ticked in the "QC Items I am watching" column of the Notifications page (by default every change). Status changes ticked for "All QC Items" reach you whether or not you watch the Item, so you can hear about every new version saved in Tech Review or Group Review, a first entry and later updates alike, without watching the Items one by one.
Lead Editors
For QC Items you are the Lead Editor of, the watch buttons are NOT shown. Manage the notifications for those Items separately, in the As Lead Editor section of the Notifications page. When you become Lead Editor while your notifications are off, you are asked whether you want to turn them on.
If you stop being the Lead Editor of an Item, your earlier watch setting for it applies again.
Filtering
You can also filter by the Items you are (not) watching, or are the Lead Editor of, with the Advanced Filter on the QC Items page.